1. Who this applies to
This policy covers visitors to nordencore-ai.com and users of the Norden Core platform in Canada and Australia. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Australian Privacy Principles under the Privacy Act 1988.
2. What we collect
- Account details: name, email, country, and password (stored hashed).
- Identity verification data where required by law.
- Broker connection tokens — read and trade permissions only, never withdrawal rights.
- Usage data: pages visited, device type, and basic diagnostics.
3. How we use it
To run your account, execute the strategies you choose, provide support, keep the platform secure, and meet legal obligations. We don't sell personal information. Ever.
4. Cookies
We use essential cookies to keep you signed in and optional analytics cookies to understand how the site is used. The optional Google Translate widget only loads when you open it.
5. Sharing
We share data only with service providers who help us operate (hosting, email, identity checks) under contract, with your connected broker to place trades, or when the law requires it.
6. Storage and security
Data is encrypted in transit and at rest. Access is limited to staff who need it. Some providers may process data outside your country; when they do, we require equivalent protections.
7. Your rights
You can access, correct or delete your personal information, or withdraw consent, by emailing privacy@nordencore-ai.com. If you're unhappy with our response, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Australian Information Commissioner.
8. Changes
We'll post updates here and email you about significant changes.